Minneapolis Medical Assistant School Student Grievance Policy

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog as follows: Student grievances should initially be directed to the class instructor. The instructor will act to either address the concern or escalate to the director if needed. If the matter is not resolved by approaching the instructor, a student grievance should then be directed to the school’s director in writing within seven calendar days of the incident. This can be accomplished by sending an email to the attention of “School Director” to [email protected]. A response to grievances will be issued by the school director in writing no more than three business days after receipt of the written grievance. Open communication between the student and the school is encouraged to resolve the student’s concerns. Attempting to resolve any issue with the school first is strongly encouraged. Complaints may be filed by a student or guardian at any time with the Office of Higher Education, Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 Phone: 651.642.0567 or 800.657.3866